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Wallet

Wallet

General

Can I request the erasure of my data?

Is my information safe?

Do I need to be an EEA resident?

What countries are supported?

How long will my data be stored?

How can I contact customer service?

Can individuals apply for your services?

What fees do you charge?

Is my money safe with Spendbase?

What is Spendbase account?

What is Spendbase Wallet?

How do I apply for and start using Wallet features with Spendbase?

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Identity verification

How do I upload documents?

What is the age limit?

How long does the application process take?

How do I verify my identity?

How do I verify my source of funds?

Why do I need to verify my identity?

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Top up/Loads

What currencies are supported?

How can I top up my account?

Are there any top-up limits?

Can I top up my Spendbase account by card?

When will the money reach my Spendbase account?

What happens if a bank transfer or top-up is delayed, lost, fails, or is rejected?

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Profile

My phone has been lost or stolen, how do I deactivate access?

Why can’t I log into my account?

I forgot my password, what can I do?

How do I update my details?

What happens if I enter the wrong login details multiple times?

How do I enable two-factor authentication (2FA)?

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Withdraw/Send out

Is there a limit on how much I can withdraw from my account?

Why is my withdrawal still pending?

How long does it take for a withdraw to complete?

Why has my withdrawal failed or why hasn’t the recipient received the money?

How can I cancel a withdrawal?

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Banking

How do I close my account if I no longer want to use it?

How can I get a bank statement?

Can I use my account internationally?

How do I report a fraudulent transaction?

Can I set up recurring payments?

What happens if I exceed my account balance?

How can I view and manage my transaction history?

What is the maximum limit I can deposit at one time?

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