Why has my withdrawal failed or why hasn’t the recipient received the money?

A withdrawal can fail, or the recipient may not receive the funds, due to several reasons:
    • Insufficient funds: ensure your account has enough money to complete the withdrawal.
    • Incorrect recipient details: double-check that the recipient’s account number and payment details are accurate to avoid errors.
    • Compliance or regulatory checks: the withdrawal might be blocked due to compliance checks or regulatory requirements.
    • Security concerns: transactions flagged as suspicious or potentially fraudulent may be declined for your safety.
    • Technical issues: temporary problems with the payment processing system or the recipient’s bank can cause delays or failures.
    • Recipient bank restrictions: the recipient’s bank might impose restrictions that prevent the funds from being processed.
    • Processing delays: the withdrawal may remain pending while undergoing processing or awaiting confirmation from the recipient’s bank.

If your withdrawal has failed or the recipient hasn’t received the money, start by reviewing the transaction details for accuracy. If everything appears correct but the issue persists, please contact our customer support team.