How do I report a fraudulent transaction?

If you suspect a fraudulent transaction on your account, it’s important to take immediate action. Follow these steps to report it:
1. Review your transaction history: double-check your transaction list to ensure the charge is unauthorized and not a forgotten payment.
2. Contact customer support immediately: report the fraudulent transaction to our customer service team as soon as possible. Provide details such as the transaction date, amount, and any other relevant information.
3. Lock your balance: for extra security, you can temporarily lock your balance to prevent any further unauthorized transactions while we investigate.
4. Investigation process: once reported, our team will begin investigating the transaction and keep you updated on the progress.